Privacy Policy
Last updated: May 25, 2024
Ulvinka ("we," "our," or "us") operates the website Ulvinka.com and provides online group services focused on injury prevention gymnastics. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. Please read this policy carefully. By accessing or using our services, you acknowledge that you have read and understood this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide when you register for an account, enroll in a program, contact us, or otherwise interact with our services. This may include:
Full name, email address, phone number, and postal address. Payment and billing information processed through our payment providers. Health-related information you choose to share in connection with participation in our gymnastics programs. Communications you send to us, including support requests and feedback.
1.2 Information Collected Automatically
When you access our website or services, certain technical information is collected automatically through cookies and similar tracking technologies, including:
IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of visits, and session duration. Device identifiers and general geographic location derived from IP address.
1.3 Information from Third Parties
We may receive information about you from third-party services, such as payment processors, identity verification providers, and social media platforms if you connect such accounts to our services.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
To create and manage your account, process enrollments and payments, deliver group sessions and program content, and provide customer support.
2.2 Communication
To send you service-related notifications, program updates, scheduling information, and responses to your inquiries. With your consent, we may also send promotional communications about new programs or offerings.
2.3 Improvement and Analytics
To analyze usage patterns, monitor service performance, conduct research, and improve the functionality, safety, and quality of our website and programs.
2.4 Legal and Security Purposes
To comply with applicable legal obligations, enforce our terms, detect and prevent fraud or unauthorized access, and protect the rights and safety of our users and our organization.
3. Legal Basis for Processing
We process your personal information based on one or more of the following grounds:
Your consent, where explicitly provided. The necessity of processing to perform a contract with you or to take steps at your request prior to entering a contract. Our legitimate interests in operating and improving our services, provided these interests are not overridden by your rights. Compliance with a legal obligation to which we are subject.
4. Cookies and Tracking Technologies
4.1 Types of Cookies
We use strictly necessary cookies that are required for the website to function, as well as optional analytics and preference cookies. You may control optional cookies through your browser settings or our cookie consent interface.
4.2 Third-Party Cookies
Certain third-party services embedded on our site, such as analytics tools and video conferencing platforms, may set their own cookies subject to their respective privacy policies.
5. Sharing and Disclosure of Information
5.1 Service Providers
We share information with trusted third-party vendors who assist us in operating our services, including hosting providers, payment processors, email delivery services, and video conferencing platforms. These parties are bound by confidentiality obligations and are not permitted to use your information for their own independent purposes.
5.2 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
5.3 Legal Requirements
We may disclose your information when required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
5.4 Aggregated or Anonymized Data
We may share aggregated or anonymized data that cannot reasonably be used to identify you with partners, researchers, or the public for any lawful purpose.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. International Data Transfers
Ulvinka operates as a global online platform serving clients worldwide. Your information may be transferred to and processed in countries other than your country of residence. We take appropriate steps to ensure that any such transfers comply with applicable data protection requirements and that your information remains protected to a standard equivalent to that in your home jurisdiction.
8. Your Rights and Choices
8.1 Access and Portability
You have the right to request a copy of the personal information we hold about you and, where technically feasible, to receive it in a structured, commonly used, machine-readable format.
8.2 Correction
You may request that we correct inaccurate or incomplete personal information we hold about you.
8.3 Deletion
You may request the deletion of your personal information where we no longer have a legitimate basis to retain it, subject to any legal obligations that require us to keep certain records.
8.4 Restriction and Objection
You may request that we restrict the processing of your information in certain circumstances, or object to processing based on our legitimate interests.
8.5 Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
8.6 How to Exercise Your Rights
To exercise any of the rights described above, please contact us at contact@Ulvinka.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may ask you to verify your identity before processing your request.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate parental consent, please contact us and we will take steps to delete that information promptly.
11. Third-Party Links and Services
Our website may contain links to third-party websites or integrate third-party tools. This Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you access through our platform.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
| Contact Method | Details |
|---|---|
| Company | Ulvinka |
| ulvinka@hotmail.com | |
| Phone | +1 905 279 2300 |
| Mailing Address | 370 Rue Fabre, Joliette, QC J6E 2Y2, Canada |
| Website | Ulvinka.com |